• Master of Leadership in Organisational Learning
• Post Grad in Human Capital Management
• Certified Coach for Results-based Coaching by the Neuroleadership Institute
• Certified NLP Practitioner
• Certified Cultural Transformational Tools
• Certified Practitioner for MBTI, DISC & FIRO-B
• Harrison Assessments Consultant
• Team Psychological Safety Certified Facilitator
• Certified Process Facilitation Skills Facilitator
• Advanced Certificate in Training and Assessment (ACTA)

Annie Tan has over 20 years of experience leading teams at reputable organizations such as DBS Bank, Standard Chartered Bank, and FISERV.

Prior to becoming a Trainer/Coach and Facilitator, Annie held several positions, such as:

• Deputy Head of Leadership Institute, Learning & Talent Development, DBS Group HR (2012)
• Head of On-Boarding, Service Quality, Learning & Organisation Development, DBS Customer Centre (2006)
• Head of Operations for SME & Wealth, DBS Customer Centre (2001)
• Senior Consultant in Fiserv (1996)
• Service Manager in Standard Chartered (1990)

In DBS, she spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre). As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management. As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.

Annie has trained managers and leaders on managing and leading people, new manager transition skills, performance management and interviewing skills. She uses a blend of learning & development approaches including assessment tools, role plays and experiential activities which allow participants to learn and apply practical techniques to deal with workplace situations successfully. Annie had worked with many clients in their employee and organisational development journey towards building a well-trained organisation. Fluent in English and Chinese, Annie had delivered programs in China, Taiwan, and India.

Currently, she is a Results-based Certified Coach for individuals who aim to enhance their life, work, and career. She is also working towards her Associate Certified Coach (ACC) status under the International Coach Federation (ICF).

Annie judged at the Call Centre Awards since 2016 organised by the Contact Centre Association of Singapore (CCAS) in selecting best customer service professionals, team leaders and managers. She has also spoken on topic “Millennials: Are they ready to be future leaders?” at the CCAS Symposium 2017.